STN ISO/IEC 20000-1
| Name: | STN ISO/IEC 20000-1 |
| Validity: | Withdrawn |
| Number of pages: | 28 |
| Language: |
SK
|
| Paper: | 14,10€ |
| Electronic version |
a) Only read (without ability to print and copy)
12,69€ b) Without ability to print, with ability to copy (printscreen) 14,10€ c) With ability to print and copy (printscreen) 18,33€ |
| Slovak title | Informačné technológie. Manažment služieb. Časť 1: Špecifikácia |
| English title | Information technology. Service management. Part 1: Specification |
| Release Date: | 01. 08. 2008 |
| Date of withdrawal: | 01. 06. 2014 |
| ICS: | 03.080.99, 35.020 |
| Sorting character/National clasification code | 36 9788 |
| Level of incorporation: | idt ISO/IEC 20000-1:2005 |
| Official Journal | 07/08 |
| Amendments | |
| Replaced by: | STN ISO/IEC 20000-1:2014-06 (36 9788) |
| Repleces: | |
| Note in Official Journal: | |
| Subject of the standard: | Táto časť normy ISO/IEC 20000 definuje požia-davky kladené na poskytovateľa služieb na dodávanie riadených služieb akceptovateľnej kvality pre svojich zákazníkov. |