STN EN ISO 18295-1
| Name: | STN EN ISO 18295-1 |
| Validity: | Valid |
| Number of pages: | 28 |
| Language: |
EN
|
| Paper: | 14,10€ |
| Electronic version |
a) Only read (without ability to print and copy)
12,69€ b) Without ability to print, with ability to copy (printscreen) 14,10€ c) With ability to print and copy (printscreen) 18,33€ |
| Slovak title | Strediská styku so zákazníkmi. Časť 1: Požiadavky na strediská styku so zákazníkmi (ISO 18295-1: 2017) |
| English title | Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017) |
| Release Date: | 01. 02. 2018 |
| Date of withdrawal: | |
| ICS: | 03.080.30 |
| Sorting character/National clasification code | 96 5111 |
| Level of incorporation: | idt ISO 18295-1:2017, idt EN ISO 18295-1:2017 |
| Official Journal | 01/18 |
| Amendments | |
| Replaced by: | |
| Repleces: | STN EN 15838:2010-05 (96 5111) |
| Note in Official Journal: | |
| Subject of the standard: | |
| Preview: | Náhľad normy (PDF) |