STN ISO 10002
| Name: | STN ISO 10002 |
| Validity: | Withdrawn |
| Number of pages: | 32 |
| Language: |
SK
|
| Paper: | 17,20€ |
| Electronic version |
a) Only read (without ability to print and copy)
15,48€ b) Without ability to print, with ability to copy (printscreen) 17,20€ c) With ability to print and copy (printscreen) 22,36€ |
| Slovak title | Manažérstvo kvality. Spokojnosť zákazníka. Návod na vybavovanie sťažností v organizáciách |
| English title | Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
| Release Date: | 01. 06. 2005 |
| Date of withdrawal: | 01. 06. 2021 |
| ICS: | 03.120.10 |
| Sorting character/National clasification code | 01 0310 |
| Level of incorporation: | idt ISO 10002:2004 |
| Official Journal | 05/05 |
| Amendments | |
| Replaced by: | STN ISO 10002:2021-06 (01 0310) |
| Repleces: | |
| Note in Official Journal: | |
| Subject of the standard: | Táto medzinárodná norma poskytuje návod na proces vybavovania sťažností súvisiacich s produktmi v rámci organizácie vrátane plánovania, návrhu, prevádzky, údržby a zlepšovania. |